Refunds are return in the form of store credit (eGift Card), which exclude original shipping costs. Any return of goods can only be made within 14 days from the purchase date.
If you are not satisfied with your order (defective products, wrong items, damaged), kindly submit your inquiry at our Return Portal. Please enter the email used for your order and follow the instructions on our Return Portal. All returned items must be in unworn condition, with original tags, packaging/box or else it will be rejected upon receiving.
REXAGON reserves the right to charge a refund fee for returns in violation of these Terms and Conditions, including items returned damaged or missing original tag or packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a store credit will automatically issue to you within a certain amount of days. Original shipping cost will not be reimbursed. The store credit is not transferable to any other stores.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging/box.
Several types of products are exempt from being returned. Non-returnable items:
Personal care items
Final sale items
Late or missing refunds
If you haven’t received a refund yet, please contact us at firstname.lastname@example.org
Final sale items
Final Sale Items include sale items, promotional items, underwear, socks, collaborative releases, and other items listed as not returnable.
Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.