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Returns

REXAGON MARKETING
Delivery/Refund Policies
MALAYSIA
For any reason, customer can return the order, entirely or partially. Items can be returned for a size/color exchange or for refund within 14 working days from delivery of the parcel. Items must be returned in the same original conditions, neatly packed and with the return tag still attached. The returned item(s) should have not been worn, washed or altered.

If customers wish to return an item, they are to contact customer service via email customer@rexagon.co. The written request will have to include the order number, the code of the item(s) to be returned and the reason of return: refund or size/color exchange.

You will be responsible for return shipping, and the cost of reshipping. 

Any inquiries please contact our customer service at 601123267771.

Return Details:

Company Name: Rexagon Marketing (002517118-H)

Address: No.12, Jalan PCR 5, KWS. Perniagaan Cheras Raya, Batu 11 Cheras, 43200 Selangor. Malaysia.

Email address: customer@rexagon.co.

Contact Number: 01123267771

Customer can choose between the following options of compensation:

        -  Color/size exchange:

Items can be exchanged for the same model in a different size or color, if available. Exchange with different items will not be accepted. The new exchanged item can be returned following the same procedure.

        -  Refund

In case customer requests the refund of the item(s)  returned, credit note will be issued the same day the parcel is returned to our warehouse, and only after the quality check on the item(s).
For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 working days.
Refund of orders made by bank transfer will be completed on the original bank account within 48 working hours from the delivery of the returned parcel, and only after receiving the bank details from customers.
Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.

 

INTERNATIONAL

NOT ABLE for Return/Exchange/Cancellation
any question kindly send to customer@rexagon.co

 

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